Shipping & Return Policy

 

Shipping Information For Your Online Shopping Experience

At Hermant, we understand the importance of reliable and efficient shipping. That's why we've put together this guide to help you understand our shipping policies and procedures.

How We Calculate Shipping Costs

We use a combination of flat rates, weight-based rates, and dimension-based rates to calculate shipping costs. This means that you'll be charged a fixed amount for your order, based on the weight or dimensions of the package.

Shipping Carriers We Use

We partner with reputable shipping carriers to ensure your packages arrive quickly and safely. Our carriers include:

  • PostNord: A trusted carrier in Sweden and Europe, offering reliable and efficient delivery services.
  • DHL & FedEx: Are global carriers with a strong presence in Europe, offering express and economy shipping options.
  • UPS: A global carrier with a strong presence in Europe, offering express and economy shipping options.
  • GLS: A European carrier offering economy and express shipping options.

Shipping Estimates and Transit Times

When you place an order, we'll provide you with an estimated shipping date and transit time. Here's what you can expect:

  • For Sweden, most packages are delivered within 2-5 business days.
  • For Europe, transit times vary depending on the destination, but generally, packages take 3-14 business days to arrive.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to track your order. You can use this tracking number to track your order's status and get updates on its delivery.

Taxes and VAT

As a consumer, you'll need to pay VAT (Value-Added Tax) on your purchases. In Sweden, VAT is 25%. For purchases made within the European Union, we'll charge VAT at the applicable rate for each country. 

For purchases made outside the European Union (EU), you are responsible for paying any applicable Value-Added Tax (VAT) in accordance with the tax laws of your country of residence.

What You Need to Know

  • Our shipping policy is transparent and clear, including information on estimated transit times, shipping rates, and applicable taxes.
  • We comply with EU regulations, including those related to VAT, consumer protection, and data privacy.

Additional Tips

  • Always check the shipping information carefully before placing an order to ensure you understand the shipping options, rates, and estimated delivery times.
  • Be aware of any additional fees or taxes that may be added to your order during checkout.

By following these guidelines, you can enjoy a hassle-free online shopping experience with Hermant. If you have any questions or concerns about our shipping policies, please don't hesitate to contact us.

 

Return Policy

At Hermant, we strive to provide the highest quality products to our customers. However, we understand that sometimes a product may not meet your expectations. If you are not satisfied with your purchase, we offer a return policy as outlined below.

Who is responsible for the return?
The customer is responsible for the cost and arrangement of returning the product to us.
 
What is the return process?
To initiate a return, please contact our customer service team at hermantclothes@gmail.com within 14 days of receiving your order. The returned product must be in its original condition, with all original packaging and tags attached. We reserve the right to deny any return that does not meet these conditions.
 
What is the refund process?
Once we receive the returned product and confirm its condition, we will process a refund within 5-14 business days. The refund amount will be equal to the original purchase price, minus any shipping costs.
 
Exceptions
Please note that the following items are not eligible for returns:
- Products that have been damaged or altered
- Disclaimer
We are not responsible for any loss or damage during transit when returning a product. Please ensure that you pack the product securely and use a trackable shipping method to ensure it arrives at our warehouse safely.
 
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at Hermantclothes@gmail.com. We're here to help!
By making a purchase from us, you acknowledge that you have read and agree to our return policy.