FAQs

How long will it take me to get my order?

For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim. 

When ordering with express shipping: please note, while most packages do arrive within 1-2 business days of the estimated 'express shipping' delivery date, we do not guarantee delivery on the estimated date shown during checkout.

All orders will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email. 

How do I return my order?

You may return your order for a refund or replacement to us within 14 days from when the package has been delivered. Please note that returns are not free, and you will have to pay for it. This is a part of our sustainability work. 

We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving goods.

If you want to make a size change, please contact us so we can make a new order and help you with your return. All returns and changes must be made within 14 days from when the package was delivered. 

If the tags are removed, the return wont go thru. Also make sure that the clothes are as when you received them. 

How long will it take to get my refund?

It typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed. 

How do I cancel or change my order?

As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders if we have already shipped it. Please contact us as soon as possible if you want to cancel or change the order. Otherwise, contact us if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply. 

Please note that Hermant is not responsible for stolen packages.